AT&T Microcell Fun (Sarcasm)
Amy and I finally had enough with the paltry number of bars indicating our signal strength with AT&T; so we bought an AT&T Microcell last night. I had been waiting for its availability in our area since reading about it a long while back. Gizmodo has a decent review of it here. It was kinda weird when we bought it because we were both slightly incensed at having to pay $158 in order to use a service where we are already paying $180 dollars per month. We could have bought the Microcell for a lower price (after a crappy AT&T "rebate," which is actually some kind of rebate card), but would have had to pay an additional $20 a month for unlimited voice. The problem with the whole thing is that the Microcell is also using our home internet connection for some kind of VOIP/cell reception conversion. Grrr.
When waiting to speak to a customer representative, we had to wait in line for 30 minutes before someone would see us. After we told the salesman what we wanted, we attempted to register/activate the product there. There was some kind of computer network SNAFU; so we wound up wasting another 40 minutes trying to get out the door. They eventually sent us on our way and told us to activate it from home. When we got home, we tried to activate it and had the same problems; the web application told us to call an 800 number to activate it over the phone. I called the 800 number on my phone (with the paltry number of signal bars) and finally got through to someone after 35 minutes on hold. They tried to activate the Microcell and failed, telling us to try the web registration/activation again later in the evening or tomorrow. Grrr again.
Last night at around 12:30 AM, I was finally able to seemingly activate the Microcell. I set everything up, hardware-wise, but it wasn't working. The manual read that it might take up to an hour to complete some kind of network set-up. Fine, I went to bed and thought I would have five bars in the morning. :-) Wishful thinking... I woke up this morning and the Microcell was just blinking when it should have had solid indicator lights. The Microcell uses some kind of GPS signal/location lock for 911 purposes. I also suspect that the GPS lock also ensures it is being used at the address you have indicated in the registration process. Anyway, there was no GPS signal. I had to set-up the Microcell in an area close to an open window with a clear line of sight to the sky. Luckily, I have been using an Airport Express to extend the range of our Time Capsule and I was able to move the Express to a decent spot for the Microcell. After everything was set-up and I finally got a GPS lock, it wouldn't start displaying a solid light indicating it was broadcasting a cell signal. I checked the status of the Microcell on the AT&T site and realized that my registration from last night didn't take. I re-registered/activated the Microcell, power-cycled it, opened a window so it could get a GPS lock, and crossed my fingers. Grrr a third time.
After all of that mess, it finally started working after another 30 minutes. Good signal strength and I still have a little sanity left. $158 dollars + one wasted evening + another 2.5 hours in the early morning - sanity = success. I love my iPhone, but all of this because AT&T sucks? Yay. :-(




